Privacy Policy

HQPrep.com

Effective Date: 13 Jun 2026

Last Updated: 13 Jun 2026

HQ PREP LTD ("HQ Prep", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit HQPrep.com or use any of our services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

HQ PREP LTD is the data controller responsible for your personal information.

Website: https://hqprep.com
Email: hqprep786@gmail.com

Business Address:
HQ PREP LTD
Madison Court
4 Hercies Road
Uxbridge
UB10 9NA
United Kingdom

Warehouse Address:
HQ PREP LTD
Unit X, Foxhill
Wern Trading Estate
Rogerstone
Newport
NP10 9FQ
United Kingdom

2. Information We Collect

We may collect personal information that you voluntarily provide, including:

Full name
Company name
Email address
Telephone number
Billing address
Shipping address
Order details
Payment information
Identification documents where required
Customer support communications

We may also automatically collect:

IP address
Browser type
Device information
Operating system
Website usage data
Referral information
Cookies and analytics information

3. How We Use Your Information

We use your information to:

Provide our services
Process orders and transactions
Manage customer accounts
Arrange shipping and logistics services
Respond to enquiries and support requests
Improve website functionality and performance
Prevent fraud and abuse
Comply with legal and regulatory obligations
Send service updates and important notices
Send marketing communications where permitted by law

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal data on the following legal bases:

Contract

Processing necessary to provide requested services.

Legal Obligation

Processing required to comply with applicable laws and regulations.

Legitimate Interests

Processing necessary for business operations, website security, fraud prevention, and service improvement.

Consent

Where legally required, including marketing communications and optional cookies.

5. Cookies

HQPrep.com uses cookies and similar technologies to:

Ensure website functionality
Improve user experience
Analyse website traffic
Remember user preferences
Protect against fraud

You may control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

6. Payment Information

Payments may be processed through secure third-party payment providers. HQ PREP LTD does not store full payment card details on its servers. Payment providers are responsible for processing payment information in accordance with their own privacy and security policies.

7. Sharing Your Information

We may share your information with trusted third parties, including:

Payment processors
Shipping carriers
Fulfilment partners
Warehousing providers
Cloud hosting providers
IT support providers
Professional advisers such as accountants and solicitors
Government authorities where legally required

We do not sell, rent, or trade personal information to third parties.

8. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom.

Where such transfers occur, we implement appropriate safeguards in accordance with UK GDPR requirements, including:

International Data Transfer Agreements (IDTAs)
Standard Contractual Clauses (SCCs)
Other approved transfer mechanisms

9. Data Security

We take appropriate technical and organisational measures to protect personal information, including:

Secure servers
Encryption technologies
Access controls
Password protection
Security monitoring
Staff confidentiality obligations

While we take reasonable precautions, no online system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes
Enforce agreements
Maintain business records

Retention periods vary depending on the type of information and applicable legal requirements.

11. Your Rights

Under UK GDPR, you may have the following rights:

Right of Access: Request a copy of your personal information.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure: Request deletion of personal information where applicable.
Right to Restrict Processing: Request restrictions on how your information is processed.
Right to Data Portability: Request transfer of your personal information to another provider.
Right to Object: Object to certain processing activities.
Right to Withdraw Consent: Withdraw consent where processing relies upon consent.

To exercise your rights, contact us at: hqprep786@gmail.com

12. Marketing Communications

Where permitted by law, we may send:

Newsletters
Promotions
Service announcements
Company updates

You may unsubscribe at any time by clicking the unsubscribe link in marketing emails or contacting us directly.

13. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their content, their privacy practices, or their security measures. You should review the privacy policies of those websites before providing personal information.

15. Complaints

If you believe your privacy rights have been violated, please contact us first at: hqprep786@gmail.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters. Website: https://ico.org.uk

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on HQPrep.com with a revised effective date. Your continued use of the Services after any changes constitutes acceptance of the updated Privacy Policy.

17. Contact Us

HQ PREP LTD

Email: hqprep786@gmail.com

Business Address:
Madison Court
4 Hercies Road
Uxbridge
UB10 9NA
United Kingdom

Warehouse Address:
Unit X, Foxhill
Wern Trading Estate
Rogerstone
Newport
NP10 9FQ
United Kingdom

Website: https://hqprep.com

For privacy-related requests, please contact us at hqprep786@gmail.com.